Last Updated:14/06/2026

Elden Wills ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.eldenwills.com, contact us, or use our will writing, probate, estate planning, and related services.

Elden Wills provides will writing, probate assistance, estate planning, and related advisory services throughout the United Kingdom.

For any questions regarding this Privacy Policy or your personal data, please contact us using the details provided at the end of this policy.

We may collect and process the following personal information:

• Full name
• Email address
• Telephone number
• Postal address
• Information relating to your estate planning requirements
• Information submitted through enquiry forms, emails, or consultations

As part of providing estate planning, probate, and will writing services, you may voluntarily provide information relating to family circumstances, beneficiaries, financial arrangements, or other personal matters. We only process such information where necessary to provide our services and comply with legal obligations.

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Date and time of access
• Pages visited

This information helps us maintain website security and improve our services.

We use your personal information to:

• Respond to enquiries and requests
• Provide will writing, probate, and estate planning services
• Communicate with you regarding your matter
• Comply with legal and regulatory obligations
• Improve our website and services
• Maintain business records

We will only use your personal information where we have a lawful basis for doing so.

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Consent (where required)

If you contact us by email or through our website forms, we will use your contact details to respond to your enquiry and provide requested information.

We do not send unsolicited marketing communications. Where marketing communications are sent, you will have the opportunity to opt out at any time.

Elden Wills does not store customers' bank account details, debit card information, or credit card details on its systems.

Where payments are processed, they are handled securely through authorised payment providers.

We do not sell or rent your personal information.

We may share personal information with:

• Professional advisers
• Service providers assisting us in operating our business
• Regulatory authorities where required by law
• Courts, government agencies, or law enforcement bodies where legally required

Any third parties processing information on our behalf are required to keep it secure and confidential.

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements

Retention periods may vary depending on the nature of the service provided and applicable legal requirements.

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or destruction.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Our website may use cookies and similar technologies to improve user experience and website functionality.

You may control or disable cookies through your browser settings. If we use non-essential cookies, we will seek appropriate consent where required by law.

Under UK GDPR, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO).

Information about the ICO can be found at www.ico.org.uk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated revision date.

Elden Wills

Website: www.eldenwills.com

Email: hello@eldenwills.com

Telephone:01277564992

Address: 101-135 Kings Road, Brentwood CM14 4DR